FPT Software: How Vietnam’s largest ICT company helps businesses adapt to Industry 4.0    

The rise of digitalisation and Industry 4.0 technologies such as blockchain, artificial intelligence (AI), Internet of Things (IoT), machine learning, cloud computing and robotics has exacerbated by the spread of COVID-19 in the last two years. Technology application is widely seen as the driving force behind global economic recovery as businesses rally to get back on their feet.

In Southeast Asia, Vietnam’s largest ICT company FPT Software has affirmed its position as a trusted partner for companies in these unprecedented times.

FPT Software is a global technology and IT services provider headquartered in Vietnam, with more than US$513 million (RM2.17 billion) in revenue and 20,000 employees in 26 countries. As a pioneer in digital transformation, the company delivers world-class services in smart factories, digital platforms, robotic process automation (RPA), AI, IoT, cloud, augmented reality/virtual reality, business process outsourcing, and more.

To date, FPT Software has served over 700 customers worldwide, of which 100 are Fortune Global 500 companies in automotive, banking and finance, logistics and transportation, and utilities industries.

Established in 2008, FPT Software Malaysia is the local subsidiary of FPT Software. FPT Software embraces the “follow the sun” strategy i.e. having on-site experts to support its customers whenever and wherever they are. 

Last year, despite the challenges posed by COVID-19, FPT Software Malaysia recorded US$27 million in revenue and raised its headcount to 500 in preparation for the plans to extend its services to more customers in the ASEAN region. The company also received the lauded Multimedia Super Corridor (MSC) status from the Government of Malaysia, a testament to its strong value proposition and best-in-class ICT services and solutions.

Operating in a developed and competitive marketplace, FPT Software Malaysia has gradually built trust and established strategic partnerships with many well-known companies in different sectors by helping them solve their business challenges and unlock new values. Its notable customers include the national oil and gas company, the fast-moving consumer goods giant, large banking groups, leading transportation and logistics players, MITI’s agencies, and Healthcare brands.

FPT Software Malaysia has helped these leading industry players digitise their operations, including but not limited to software development, system integration, as well as managed services by integrating next-gen technologies like RPA, AI, IoT, and blockchain.

Vietnamese Trade Counsellor in Malaysia Pham Quoc Anh said, “Through its product quality and support capability, FPT Software Malaysia has fortified a reputation as a solid digitisation partner of large Malaysian enterprises and has won many competitive bids. FPT Malaysia’s many successes affirm its position and build trust with Malaysian customers, a mark of pride for FPT Software and Vietnam.”     

Contribution to Industry 4WRD

Malaysia’s Industry4WRD policy, a national policy which aims to digitally transform the manufacturing sector and related services from 2018 to 2025 has enabled the comprehensive transformation of businesses in terms of people, process and technology. 

As a pioneer in digital transformation, FPT Software Malaysia is contributing to the execution of the Industry4WRD policy by having their subject-matter experts in digital transformation, automation, and AI share knowledge with businesses that need help building out their own digital roadmaps. 

Embracing Industry 4.0 is not simply the purview of large enterprises.  SMEs can also leverage on the Industry4WRD Readiness Assessment (Industry4WRD-RA) programme to assess their capabilities and readiness in adopting Industry 4.0 technology and processes. 

The Industry4WRD-RA helps firms to determine their state of readiness in the adoption of Industry 4.0 technologies, identify the gaps and areas of improvement for Industry 4.0 adoption as well as opportunities for productivity improvement and growth, and develop feasible strategies and plans to perform outcome-based intervention projects.

Through a series of webinars co-hosted by Malaysian Industrial Development Finance Bhd, the Federation of Malaysian Manufacturers, and the SME Association of Malaysia, Malaysian businesses were introduced to FPT Software’s cutting-edge technology solutions that can help them gear up for Industry 4.0. These include: akaMES – a smart manufacturing ecosystem for streamlining production processes and boosting productivity, akaBot – a comprehensive RPA solution for shaping the future workplace, and USEE, a software-as-a-service based demand forecasting solution for optimising sales and operations planning processes, supply chain management and customer experience. 

Those solutions are cherry-picked from akaSuite – FPT Software’s integrated suite of innovative digital tools built to turbo charge digital transformation. Each tool is designed based on deep industry knowledge and can be tailored to specific business needs and challenges. 

FPT Software Malaysia CEO Tran Hong Chung said, “Building on the proven expertise and deep understanding of the market, FPT Software Malaysia will continue its commitment in contributing to the execution and support of Industry 4WRD as a subject-matter expert and as a pioneer service provider to clients in the Asia Pacific region”. Given the current positive business outcomes, FPT Software and FPT Software Malaysia have planned for the inauguration of the second office in the East of Malaysia by 2023”,      

The Government has set out the Malaysia Digital Economy Blueprint with a vision to transform the country into a digitally-driven, high income nation, and a regional leader in the digital economy.      

“FPT Software Malaysia, with our business planning and vision, will proudly contribute to the success of Malaysia as a digital economy leader in the region,” Chung added. 

The Industry4WRD Readiness Assessment Intervention Programme (Industry4WRD Intervention Fund) is a financial support facility for Malaysian SMEs in the manufacturing and related services sectors to embrace Industry 4.0. This Fund is eligible for all SMEs which have completed the Industry4WRD-RA programme. The Malaysian Ministry of International Trade and Industry has appointed MIDA as the Implementing Agency for the Industry4WRD Intervention Fund.

The fund will be provided on matching basis (70:30) based on eligible expenditures, up to a maximum grant of RM500,000. A maximum 30 per cent of the matching amount (70 per cent of total grant) will be provided upfront to the companies, with the balance of the remaining grant will be on reimbursable basis.

To learn more about Industry 4RWD incentives, please visit www.mida.gov.my.                                 

Newsletter March 2022