Client Charter

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Client Charter

Our unwavering commitment lies in delivering exceptional services to investors with absolute professionalism, efficiency, and adherence to ethical standards. To fulfil this commitment, we adhere to the following principles:

Ensuring that each query is promptly and respectfully addressed.
Providing investors with access to the latest and most reliable data for informed decision-making.
Assisting investors throughout the entire project implementation process – from the initial stages to the final executions.

Our Commitment to You

We are committed to answering relevant enquiries and to complete the evaluation of applications from the date complete information is received within these stipulated time frame:

Enquiries received via website: 2 working days
Manufacturing Licence
- Normal Track: 60 working days
- Fast Track: 7 working days
Post Incentives: 30 working days
Incentives: 30 working days
Tax Exemption from Custom Duties 1 and 2: 35 working days
Tax Exemption from Custom Duties 3: 40 working days
Regional and Representative Offices: 25 working days
Expatriate Posts
- Normal Track: 10 working days
- Fast Track: 3 working days

Approved Applications
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MIDA Client Charter Achievement 2024 (January – May)

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MIDA Client Charter Achievement 2023

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MIDA Client Charter Achievement 2022

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MIDA Client Charter Achievement 2021

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MIDA Client Charter Achievement 2020

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MIDA Client Charter Achievement 2019

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				Approved Applications
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