PERSOLKELLY: Maximising HR Potential for the Future

A regional leader in workforce solutions, PERSOLKELLY was formed as a joint venture between PERSOL Holdings, Japan’s second-largest recruitment firm and Kelly Services Inc. Today, boasting of over 50 offices across 13 markets in the Asia Pacific, PERSOLKELLY is among the largest human resources (HR) solutions companies in the region, providing comprehensive end-to-end workforce solutions.

The Company’s key markets include Malaysia, where Kelly Services Malaysia and Capita Global operate under the umbrella of PERSOLKELLY. Keeping abreast with the changes in the job and business landscape, PERSOLKELLY has further diversified its offerings in Malaysia under its umbrella through various daughter companies.

Kelly Services commenced operations in Malaysia in 1984 and has since been partnering with the finest local companies, government agencies as well as some of the world’s most respected multinational companies to deliver HR services to the market. Appreciating the wealth of highly skilled, multilingual talent, as well as the rapid growth and development taking place in Malaysia, the Company has never wavered to invest in its business growth locally. Kelly Services’ ultimate aim is to support organisations with much-needed staffing and workforce solutions.

Presently, Kelly Services Malaysia specialises in various industry verticals, operating from four strategic locations which include Kuala Lumpur, Melaka, Johor Bahru and Pulau Pinang.

On the other hand, founded in Singapore, Capita Global entered the Malaysian market in 2012 to better serve its regional clients, offering premium HR solutions to companies across the region. Another key company is BTI Executive Search, which is explicitly designed to cater to senior to mid-management executive scouting and hiring.

These brands assist PERSOLKELLY to tailor their offerings to the continually evolving Malaysian market, allowing them to provide cost-efficient solutions to their clients without needing to stretch their resources. This, in turn, ensures that client-centricity is maintained as each arrangement is customised to the client’s needs, leading to decade long partnerships with Malaysian businesses operating in various industries such as banking and manufacturing.

The positive impact of these long-term relationships resonates within the businesses itself as outsourcing staffing, and HR empowers businesses to focus on other more pressing areas, such as business growth. PERSOLKELLY is very proud to see partnering businesses grow from the ground up, expanding their workforce from a few dozen to hundreds.

This drives the Company to work even harder as it understands that the success of its clients plays a contributing role to the success of the nation. PERSOLKELLY is always keen on working with new businesses and SMEs, supporting and helping them reach success.

PERSOLKELLY is passionate about talent development in Malaysia. With technology playing an increasingly significant role in businesses, the skills needed to remain relevant in the workforce are also ever-changing. As experienced practitioners in the HR industry, the Company has a deep sense of responsibility for the growth of Malaysia’s talent pool and have partnered with various private and public organisations to support the training and development of local talents. One major initiative includes Khazanah’s SL1M Green Program, which looks to upskill and secure jobs for unemployed graduates. The Company has also collaborated with universities such as Universiti Teknologi MARA (UiTM) and HELP University with the core objective of enhancing employment opportunities by running workshops and career fairs to prepare students for their future careers.

Currently, PERSOLKELLY is participating in the Human Resources Development Fund’s (HRDF) PENJANA (National Short-Term Economic Recovery Plan) initiatives to help place and train individuals, generating employment as the nation moves into the next phase of its battle against COVID-19. The Company seeks to leverage on the various offerings and resources under its brands to help not only solve HR challenges faced by businesses but also to provide employment opportunities to fellow Malaysians.

Looking ahead, PERSOLKELLY will continue evolving into an organisation that provides more than just staffing and workforce solutions. The Movement Control Order (MCO) announced in March 2020 compelled the Company to take a closer look at the needs of businesses in Malaysia, and how the PERSOLKELLY brands can step up to support them.

For case in point, remote working is something familiar to all businesses, but many are not prepared or do not understand how to implement it effectively. PERSOLKELLY aims to bridge this gap by providing expert support on strategising, planning and implementing productive remote working solutions. This also echoes with the recruitment process, as virtual interviews are taking priority and are being increasingly preferred. With all these developments in mind, the Company is continuously looking at new avenues to support businesses in this new normal.

Without a doubt, the road ahead will be challenging. Businesses today need to invest their resources wisely to thrive in the coming years. As such, PERSOLKELLY believes businesses need to focus on segments of their operations that bring the most return on investments while partnering with experts to manage other vital administrative segments such as HR and finance. This will help save cost and keep businesses focused on revenue growth. PERSOLKELLY stands ready to assist companies in implementing this assured formula for success.